Inner Circle Membership

In this section you will find answers to Questions about using your Inner Circle Membership

Getting Started

Where Do I Start?
The first thing I would recommend that you do is to review is the Inner Circle Program Guide. The guide will explain how to save your files in order to share them with clients. I recommend that you start with one program that you are comfortable with, make your changes and work with it for a while before making changes and using other programs.  If you decide you like the 12-Day Detox, for instance, you may want to go through the program your self first. Please be sure to join our facebook groups if you haven’t already done so: https://www.facebook.com/groups/THCGInnerCircle/ https://www.facebook.com/groups/thehealthcoachgroup/ I also highly recommend joining Mentoring Monday calls.  If you are unable to join the weekly calls you can view the recordings when you log into your account and visit The Inner Circle Member area.
How Do I Get My Programs After Purchase?
About 15 – 30 minutes after purchase you will receive a username and password.  These may be used to login to our website.  Select “my products” from the menu and you will find everything there.
Will I Get Printed Copies of the Programs with My Membership?
No, the Inner Circle Programs are all digital.
Am I Allowed to Resell the Health Coaching Programs?
You may use Inner Circle programs for coaching your clients. You may not resell them to other coaches or for use other than coaching individuals or groups.
What is Included with My Inner Circle Membership?
The Inner Circle membership offers an ever-expanding number of benefits for enrolled coaches. Visit this link for the most up-to-date description of all that the Inner Circle includes:  https://www.thehealthcoachgroup.com/the-inner-circle-membership/

Customize & Edit

Can I Edit the Programs Myself?
You are allowed to edit the program as long as the copyrights for The Health Coach Group remain as is and you notate all additions and changes on the copy.
We have a FREE tutorial in Health Coach University™ that teaches you how to edit a Powerpoint.  There is also the same tutorial in the product download pages in “my products”.
How Do I Edit My Programs Myself?
Windows users – PowerPoint is BEST.  The latest Adobe Acrobat, or word if necessary. Mac users – Office for Mac or Adobe Acrobat The Program was created in PowerPoint to give you more options for use.  You will get best results by editing the PowerPoint Presentation. There is a tutorial in “my products” Inner Circle Member Area.
Is Customization Included with My Inner Circle Purchase?
No, customization is an additional fee.
I Don't Have My Logo Yet, Can I Still Get My Programs Customized?
Yes.  If you would like, we can include a photo in the “meet your health coach” page and change it out later.  The photo is a nice touch. We also provide logo creation with our Smart Logos, you can learn more about it here.
How Do I Customize My Programs?
Your THCG programs can be customized for your brand very simply. You have two options: we can customize the program(s) for you for a small fee, or you can do the customization yourself. If you want the customization done for you, we offer:
  • Logo placement within the program materials
  • Color customization to fit your brand
Visit www.thehealthcoachgroup.com/customization to learn more.   If you want to customize the materials yourself, you may:
  • Add your logo within the program materials
  • Customize the colors to fit your brand
  • NOTE: You must leave copyright and disclaimer information untouched, and additionally notate the changes you have made within the copy.
You will find a tutorial on each of the program download pages.

Training & Recommendations

Building Abundance
Building Abundance includes everything you need to create a solid foundation for your business and is included in your Inner Circle membership. You will create an action-oriented, clear business plan throughout the 12-week course. To Register go to https://members.thehealthcoachgroup.com/ and go to the Inner Circle Members Area and select Online Courses.
Accessing Past Inner Circle Weekly Recordings
Yes, you can find them at https://vimeo.com/
or go to https://www.facebook.com/groups/THCGInnerCircle/events/ First, you need to register This is located under events Videos on Vimeo will be stored here just by clicking on the Mentoring Monday Optin Review
I Can't Make the Inner Circle Weekly Call, Are They Recorded?
Mentoring Monday calls are recorded and located in the Inner Circle. It may take a couple of days to be uploaded.
Log on an click “my products” Click “THCG Inner Circle Membership Area” 1/2 way down the page click “Mentoring Monday Videos (latest shown below)” click the link not the actual video. That will take you to the links for Mentoring Mondays.
As an Inner Circle Member, would it be better to stick with using a WordPress site like I have now for my life coaching, or do the Inner Circle options streamline well with the free IIN site?
I’m a certified life coach who is in week 21 at IIN. I am planning on combining my coaching practices into one and was thinking of utilizing IIN’s one-year website offer since it has some of the features built in already. My question is this — with the options I have at my fingertips now as an Inner Circle Member, would it be better to stick with using a WordPress site like I have now for my life coaching, or do the IC options streamline well with the free IIN site? The Inner Circle includes programs and business education and mentoring. It doesn’t provide you with a website. A Starter Site is different from the Inner Circle. We have partnered with Healthie and it can’t be compared to IIN’s website because the pairing has your programs preloaded, e-commerce set up for you and delivers your programs to your customers for you as well as providing landing pages, opt-in forms, and everything else your business needs to get off the ground and running today. Click Here to Learn About Effectively Running Your Business Online We saw the need for unlimited options in the Website as well as your own SEO. There is no brand confusion (pages or identity tied to IIN). IIN’s site is a gift, it is great just starting out…especially free to get you started and going. You will learn a lot about what you like and what works for your niche. As you progress and get a better understanding of revenue streams and online marketing, you will want some things that they don’t have. We worked with programs and coaches and have provided in our Starter Sites paired with Healthie's platform. https://www.thehealthcoachgroup.com/business-online/

Payments, Refunds, & Cancellations

How Do the Payments Work?
The first year is at the purchase price listed.  You can pay in full or take advantage of our payment plan.  If you take advantage of our payment plans, you will receive everything upon purchase and you are obligated to complete all payments. You have the option of renewal.  You will get to use all materials developed before and during the year of membership. You will be able to keep all programs and materials that you have downloaded during your purchase year for life.  Once a subscription is cancelled, you lose access to the download materials. You may then elect to renew or unsubscribe after the first year.  If you wish to renew, do nothing.  It will automatically renew.  If you wish to cancel, you can do so from the Members Area. All plans have access to Facebook Groups and Mentoring Monday.
What is Your Refund Policy?
If you don’t absolutely love a program you’ve purchased from The Health Coach Group, let us know and we will cheerfully refund your payment in full. To receive a refund for purchased product:
  1. Forward your email receipt to support@thehealthcoachgroup.com within 24 hours of purchase.
  2. In the email, state your reason for requesting the refund.
  3. Include a note saying that you have not downloaded or printed the program(s) you are refunding, that you will not use the program(s) or try to gain access in the future.
Refunds are only available if the request is made within 24 hours of purchase. To receive a refund for a subscription: Subscriptions refunds are not issued if not cancelled prior to the renewal.  The subscription can be cancelled going forward so no further renewals process and you will retain access until the end of the current renewal period.
How to Request a Refund
To be considered for a refund request, you need to follow the steps below exactly.  Refund requests that do not follow these steps will not be considered: By purchasing this program, you are agreeing to these Terms & Conditions and Privacy Policy. Refund Policy: If you purchase this program and don’t absolutely love it, let us know and we will cheerfully refund your payment in full.

To receive the refund:

  1. You must email us at support@thehealthcoachgroup.com attaching your receipt.
  2. State your reason for seeking a refund.
  3. Include a note confirming that you have not downloaded or printed out any of the program materials, and that you will not use the program or try to gain access to it in the future.
  4. You must request your refund and provide the above information within 24 hours of purchase.

All Terms & Conditions and all of our copyright, trademark, and intellectual property rights remain indefinitely, even after a refund has been provided.

How Do I Cancel My Inner Circle Membership?

To cancel your account prior to the renewal date:

Log into your account at members.thehealthcoachgroup.com Select the Inner Circle Members Area icon. Select the Your Membership tab. Read the terms and conditions. Click on the cancellation button at the bottom of that section to cancel. You will receive an email confirmation of your cancellation.

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BEFORE CANCELING PLEASE NOTE: Once your current membership expires, you will no longer have access to the product and programs in the Inner Circle if you cancel your membership. If you are using these programs on the Healthie platform canceled programs will no longer be available to you. ***Cancellations must be placed before renewal.  No refunds will be made after your renewal has occurred.***
My membership expired and I didn’t renew, can I join again at the monthly rate?
If you let your membership expire, your options are to either repurchase and get it at the current rate or pay the past due amount.
Can I use the programs if my Inner Circle Subscription has expired?
An Inner Circle membership cannot be canceled in the first year but once that year is completed, you can then cancel the subscription if you wish.  Once a subscription is canceled, you will no longer have access to the digital downloads, any future program updates, any new materials that will be released, the Building Abundance program, Mentoring Monday and more.  You can still use the programs that you have already downloaded but you lose access to all of the above.  Once the first year of your Inner Circle subscription has completed, it switches to a monthly rate (unless you have a previously grandfathered in rate or purchased prior to June of 2015 and did not select to update to the monthly option)

Spanish & Christian Versions

Where Can I Find the Spanish & Christian Versions of the Programs?
Both the 12 Month Program and the 12 Day Detox have Christian/Spanish versions of the programs. They can be found on the https://members.thehealthcoachgroup.com site in each of the corresponding program resale areas.  It is underneath the regular program downloads.

Inner Circle Weekly

Where Can I View Previous Mentoring Monday Recordings?
You can view all previous Mentoring Monday Videos on our Mentoring Monday channel on Vimeo.com https://vimeo.com/channels/816339

What’s Included

What Programs are Included with My Membership?
The Inner Circles comes with the following:
  • Building Abundance
  • Online Marketing Mastery
  • Inner Circle Weekly Webinar
  • 3-6-9-12 Month Program
  • How-Tos
  • Self-Care Opt-In Offering
  • Facebook Posts
  • Blog Content
  • Recipe Book
  • Inner Circle Facebook Group
The Inner Circle also includes access to the Health Coach University Library and participation in the Building Abundance and Online Marketing Mastery Courses which you can sign up for in the Inner Circle Members Area.  These courses are offered every three months.

How the Inner Circle Membership Works

How does my new Inner Circle Subscription Work?
After you purchase the subscription with the $1 trial for one week, you have full access to everything listed on the sales page with the exception of the Building Abundance Course which runs every three months.  Once the 7 days is completed, your monthly subscription begins.  You can cancel at any time, should you wish.  Refunds are not issued after a subscription renewal but you can cancel for any upcoming months.

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