About 15 – 30 minutes after purchase you will receive a username and password.  These may be used to login to our website.  Select “my products” from the menu and you will find everything there.

No, the Inner Circle Programs are all digital.

You may use Inner Circle programs for coaching your clients. You may not resell them to other coaches or for use other than coaching individuals or groups.

The Inner Circle membership offers an ever-expanding number of benefits for enrolled coaches. Visit this link for the most up-to-date description of all that the Inner Circle includes:  https://www.thehealthcoachgroup.com/the-inner-circle-membership/

Windows users – PowerPoint is BEST.  The latest Adobe Acrobat, or word if necessary. Mac users – Office for Mac or Adobe Acrobat The Program was created in PowerPoint to give you more options for use.  You will get best results by editing the PowerPoint Presentation. There is a tutorial in “my products” Inner Circle Member Area.

No, customization is an additional fee.

Yes.  If you would like, we can include a photo in the “meet your health coach” page and change it out later.  The photo is a nice touch. We also provide logo creation with our Smart Logos, you can learn more about it here.

Your THCG programs can be customized for your brand very simply. You have two options: we can customize the program(s) for you for a small fee, or you can do the customization yourself. If you want the customization done for you, we offer:

• Logo placement within the program materials
• Color customization to fit your brand

Visit www.thehealthcoachgroup.com/customization to learn more.   If you want to customize the materials yourself, you may:

• Add your logo within the program materials
• Customize the colors to fit your brand
• NOTE: You must leave copyright and disclaimer information untouched, and additionally notate the changes you have made within the copy.

You will find a tutorial on each of the program download pages.

Yes, you can find them at https://vimeo.com/

Mentoring Monday calls are recorded and located in the Inner Circle. It may take a couple of days to be uploaded.

I’m a certified life coach who is in week 21 at IIN. I am planning on combining my coaching practices into one and was thinking of utilizing IIN’s one-year website offer since it has some of the features built in already. My question is this — with the options I have at my fingertips now as an Inner Circle Member, would it be better to stick with using a WordPress site like I have now for my life coaching, or do the IC options streamline well with the free IIN site? The Inner Circle includes programs and business education and mentoring. It doesn’t provide you with a website. A Starter Site is different from the Inner Circle. We have partnered with Healthie and it can’t be compared to IIN’s website because the pairing has your programs preloaded, e-commerce set up for you and delivers your programs to your customers for you as well as providing landing pages, opt-in forms, and everything else your business needs to get off the ground and running today. Click Here to Learn About Effectively Running Your Business Online We saw the need for unlimited options in the Website as well as your own SEO. There is no brand confusion (pages or identity tied to IIN). IIN’s site is a gift, it is great just starting out…especially free to get you started and going. You will learn a lot about what you like and what works for your niche. As you progress and get a better understanding of revenue streams and online marketing, you will want some things that they don’t have. We worked with programs and coaches and have provided in our Starter Sites paired with Healthie's platform. https://www.thehealthcoachgroup.com/business-online/

If you don’t absolutely love a program you’ve purchased from The Health Coach Group, let us know and we will cheerfully refund your payment in full. To receive a refund for purchased product:

1. Forward your email receipt to [email protected] within 24 hours of purchase.
2. In the email, state your reason for requesting the refund.
3. Include a note saying that you have not downloaded or printed the program(s) you are refunding, that you will not use the program(s) or try to gain access in the future.

Refunds are only available if the request is made within 24 hours of purchase. To receive a refund for a subscription: Subscriptions refunds are not issued if not cancelled prior to the renewal.  The subscription can be cancelled going forward so no further renewals process and you will retain access until the end of the current renewal period.

To be considered for a refund request, you need to follow the steps below exactly.  Refund requests that do not follow these steps will not be considered: By purchasing this program, you are agreeing to these Terms & Conditions and Privacy Policy. Refund Policy: If you purchase this program and don’t absolutely love it, let us know and we will cheerfully refund your payment in full.

To receive the refund:

1. You must email us at [email protected] attaching your receipt.
2. State your reason for seeking a refund.
3. Include a note confirming that you have not downloaded or printed out any of the program materials, and that you will not use the program or try to gain access to it in the future.
4. You must request your refund and provide the above information within 24 hours of purchase.

All Terms & Conditions and all of our copyright, trademark, and intellectual property rights remain indefinitely, even after a refund has been provided.

To cancel your account prior to the renewal date:

Log into your account at members.thehealthcoachgroup.com Select the Inner Circle Members Area icon. Select the Your Membership tab. Read the terms and conditions. Click on the cancellation button at the bottom of that section to cancel. You will receive an email confirmation of your cancellation.

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BEFORE CANCELING PLEASE NOTE: Once your current membership expires, you will no longer have access to the product and programs in the Inner Circle if you cancel your membership. If you are using these programs on the Healthie platform canceled programs will no longer be available to you. ***Cancellations must be placed before renewal.  No refunds will be made after your renewal has occurred.***

If you let your membership expire, your options are to either repurchase and get it at the current rate or pay the past due amount.

An Inner Circle membership cannot be canceled in the first year but once that year is completed, you can then cancel the subscription if you wish.  Once a subscription is canceled, you will no longer have access to the digital downloads, any future program updates, any new materials that will be released, the Building Abundance program, Mentoring Monday and more.  You can still use the programs that you have already downloaded but you lose access to all of the above.  Once the first year of your Inner Circle subscription has completed, it switches to a monthly rate (unless you have a previously grandfathered in rate or purchased prior to June of 2015 and did not select to update to the monthly option)