What to do if you haven’t received your password reset email

If you have received your password reset email, there are a few steps to take to locate it.  The site does send the email out but some email providers will file that email in a spam folder or occasionally another folder.

  1. Search your email account for the subject line of “[The Health Coach Group] Password Reset”  This will typically locate the email for you.
  2. If that does not pull up the email, add this email address to your whitelist so that it always goes to your Inbox.  If you are unsure how to do that, here are instructions for the three primary email providers:  http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/
  3. Once that is done, go ahead and request a new password link from members.thehealthcoachgroup.com .  You should have the email in your inbox now