Other Important Information


Can I talk with the site designer about my branding package?

No, the branding package is all based on the forms in Basecamp.  There are no calls included with the branding package and customization is limited to the included forms in Basecamp.   



How long does it take to brand my website?

Once you have completed all forms on the Basecamp Project and emailed support, it can take 2-4 weeks for the designer to complete the site.   




Can I get a refund if I don't use all of my tech support for a month?

No, there are no refunds on the tech support after it renews regardless of how much time was or wasn’t used.  




Do my five small jobs carry over to the next month if I do not use them?

No, the tech support jobs do not carry over and expire if unused at the current month.  So make sure to use your five small jobs! 




Can I purchase an hour of individual tech support over a Zoom call?


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