I am having problems with a download do you have any tips?

Please be sure you are using the correct software to open your materials.

  • PDF: You need Adobe Reader to read, Adobe Acrobat Professional to edit.
  • PPT: You need Microsoft Office PowerPoint (this is the preferred editing software).
  • DOC: You need Microsoft Office Word.  This is true regardless of whether you use Mac or Windows.

An error may occur if it is interrupted during download or if there is not read/write permissions to the temp folder.

Try to download again, but when doing so, right click and select “save as” then choose your desktop or a desired folder.

If that is not successful, do it in a different browser (i.e. if you are using Chrome, try with Internet Explorer).   This should clear up the issue and allow you to download the products.